Our Values
Service
Central to who we are and everything we do, we serve our customers and other team members before ourselves. We believe we can serve our customers better than anyone else and we continually search for new capabilities that allow us to better serve existing customers and reach new ones. If something goes wrong, our customers know we will do whatever's necessary to make it right!
Urgency
Today's business needs are measured in minutes and hours, not days and weeks, and our components, while usually small and inexpensive, can delay assemblies orders of magnitude more complex and expensive. We understand our sense of urgency must meet or exceed that of our customers' when supplying parts and resolving issues.
Collaboration
McMasters Koss team members will partner with internal and external colleagues to effectively support our customers throughout the life of their projects. Whether it's engineering team members supporting design and material selection at the beginning of a project, or customer service and warehouse team members optimizing packaging at the end of it, we will continually engage to meet changing customer needs.
Loyalty
Long-term mutually-beneficial relationships with customers and team members are critical to our success. We keep good people in our organization because they trust the company to support and develop them, and we keep good customers coming back because they trust McMasters Koss to continuously do right by them.
Adaptability
Our team members and customers can rely on us to be flexible in finding the best reasonable fit between our business and their needs. We serve small industrial repair shops and multi-billion dollar automotive corporations, and we employ talented, dedicated, driven, and hardworking team members from all backgrounds and experiences.
Accountability
McMasters Koss' success in serving our customers is reliant upon the timely and accurate actions of individual team members. We take pride in our work and we are driven to serve each other and our customers. When things go well, we will celebrate the individual actions that lead to success. When they don't, we will boldly and transparently take responsibility for our shortcomings and resolve to continually improve moving forward.
Family
McMasters Koss is a family-owned and operated company and we consider our team members and customers to be part of our extended family. That means we support each other inside and outside the business; we strive for personal and professional growth!